Ashdene House

This summary reflects the findings of the Care Quality Commission (CQC) inspection at Ashdene House, which took place on 26 June 2018. The report indicates significant improvements since the previous inspection, with the service now meeting regulatory requirements. The inspection examined how well the service supports individuals with learning disabilities, focusing on five key areas: safety, effectiveness, care, responsiveness, and leadership. Ashdene House provides accommodation and personal care for up to 18 adults, and at the time of the visit, 11 individuals were residing there. The service aims to promote independence and inclusion for its residents, allowing them to live as ordinary a life as possible.

On safety, the home is clean and well-maintained, with ongoing plans for environmental improvements. Residents feel safe and are protected from harm, with staff well-trained in risk management and safeguarding. Medication is handled safely, and robust recruitment processes are in place to ensure staff suitability.

In terms of how effective the care is, residents' needs are thoroughly assessed and met with personalized care plans. Staff are knowledgeable and receive regular training and supervision, ensuring they are equipped to support residents' diverse health and social care requirements. There is a strong emphasis on promoting healthy eating and collaboration with healthcare professionals.

Regarding the caring aspect, staff are described as patient, kind, and dedicated, with a deep understanding of the residents' individual needs. Residents and their families are involved in care planning, and their privacy and dignity are consistently respected, with a focus on promoting independence.

Concerning responsiveness, care is delivered in line with residents' preferences, supported by detailed care plans. Residents feel confident that any concerns would be addressed promptly and effectively. The service also ensures that residents' end-of-life wishes are recorded and respected.

On being well-led, there is a positive and inclusive culture within the service. The leadership is visible and understands its regulatory duties. Regular audits and feedback mechanisms are used to drive continuous improvement and ensure a high quality of service delivery. The most recent CQC report is readily available to residents and staff.