Keele House

Keele House is a residential care home providing personal care for up to 31 individuals, including older people, those living with dementia, and individuals with learning disabilities. This inspection report by the Care Quality Commission (CQC) details the findings from an assessment conducted on 11 October 2022. The report provides a comprehensive overview of the home's performance across five key areas, highlighting areas of strength and areas for continued development to ensure the highest standard of care for residents.

Regarding the safety of the service, significant improvements have been made since the last inspection. Risks to residents are now effectively assessed, and clear guidance is in place for staff to manage various situations, including changes in medical needs and instances of choking. Medicines are managed safely with improved record-keeping and storage. Infection control processes are robust, ensuring the safety of both residents and visitors. Staff are well-trained in safeguarding and know how to respond to concerns.

In terms of how effective the care is, residents feel safe and well looked after. The home has implemented effective systems to manage risks and ensure residents remain as independent as possible. Medicines are administered as prescribed, with new systems in place to ensure accuracy. Staff are equipped with the knowledge and skills to support residents with specific needs, such as diabetes.

The caring aspect of the service demonstrates that residents are treated with dignity and respect. Staff know residents well, understanding their individual preferences and wishes. Residents are supported to maintain their independence, with staff encouraging them to do as much for themselves as possible. The atmosphere is described as homely, and staff are noted for their kindness and compassionate interactions.

Concerning the responsiveness of the service, residents and their relatives feel their voices are heard and respected. They are involved in decisions about their care and lifestyle choices. Staff provide reassurance when residents are worried, and support is available for those who need assistance in expressing their views. The home also facilitates participation in significant national events.

In terms of how well-led the service is, there are now effective systems for continuous learning and improvement. A new registered manager has been appointed, bringing strong leadership and a positive approach that has led to noticeable improvements. Regular audits and checks are conducted, with prompt action taken to address any shortfalls. The leadership team promotes a culture that is person-centred, open, and empowering, ensuring high-quality care is consistently delivered.