Ashford House

This CQC inspection report for Ashford House evaluates the care provided for up to 54 residents with dementia and complex medical needs. The inspection focused on assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the home. Overall, the report indicates that Ashford House has made positive strides, particularly in addressing previous concerns regarding staffing and moving and handling practices. It highlights a commitment to person-centered care and the well-being of its residents.

On safety, the home has improved its practices, with staff now well-trained in moving and handling and responding promptly to residents' needs. Recruitment processes are thorough, ensuring suitable staff are employed, and staffing levels are flexibly managed to meet resident demands. While most family members felt residents were safe, one noted a concern about night staffing levels, which the management monitors and adjusts as needed. The home also maintains its safety and hygiene standards, with robust systems for equipment checks, fire safety, and infection control, even while undergoing refurbishment.

In terms of how effective the care is, Ashford House consistently provides good outcomes for its residents. Staff are well-trained and supported, ensuring they have the skills to meet individual needs effectively. Residents' care plans are personalised and regularly updated, reflecting their assessed needs and preferences. The home also excels in supporting residents to maintain good nutrition and hydration, with a chef who actively engages with residents to cater to their tastes.

When it comes to how caring the service is, residents are consistently treated with dignity and respect. Staff are described as kind, showing compassion and understanding towards individual preferences, including cultural and relational needs. Residents are supported to maintain their independence and engage in meaningful activities, with staff actively fostering friendly interactions and promoting participation.

Regarding how responsive the service is, Ashford House ensures that residents' needs and preferences are met promptly and appropriately. Care plans are personalised and up-to-date, providing clear guidance for staff. The home promotes residents' independence and supports them in making choices about their daily lives, using the least restrictive approach possible. While care records are generally good, some areas need improvement, specifically in documenting the support provided to residents living with dementia.

Finally, on how well-led the service is, the registered manager demonstrates strong leadership and ensures the home is well-managed. Staff feel supported and benefit from regular supervision and training. Robust systems are in place for monitoring the quality of care and driving continuous improvement, with actions taken to address any concerns that arise. The home actively seeks feedback and uses it to inform its development.