Dimensions 7 Huntley Close

This CQC inspection report for 7 Huntley Close provides an overview of the care provided, assessing it across five key areas. The report aims to give families a clear understanding of the service's strengths and areas for development, based on the findings of the inspection. It focuses on the practical aspects of care, communication with residents and their families, and the overall management of the home, offering insights into the daily life and support offered to individuals.

On safety, residents felt secure, and staff were well-trained to manage risks, including medication and infection control, with sufficient staffing levels to meet needs. In terms of how effective the care is, residents have access to appropriate food and healthcare, with staff skilled in communication and support, though there is a noted issue with the condition of some parts of the building requiring repair. When it comes to caring, staff are described as kind and attentive, treating residents with dignity and involving them in their care and daily choices, fostering a homely atmosphere. Regarding how responsive the service is, residents' preferences and routines are well-documented and followed, with a robust complaints system in place, though there is an opportunity to enhance details around end-of-life wishes in care plans. In terms of being well-led, there is a clear management structure, and staff feel supported, with systems in place to review and improve the quality of the service, although collaboration with the housing association for property repairs has been a challenge.