Ashgrove House Care Limited

This report from the Care Quality Commission (CQC) provides an overview of Ashgrove House, a care home for up to 33 older people, including those with dementia. The inspection assessed the home across five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the inspection found that residents and their families were positive about the support provided, feeling that staff understood individual needs and preferences. The report highlights various aspects of the service, noting that compliance with regulations was maintained in areas such as staff training, infection control, safeguarding, and health and nutrition. While the findings are largely positive, the report also identifies specific points for development to further enhance the resident experience.

Regarding safety, residents and their relatives consistently felt safe and well looked after, with staff vigilant and responsive to needs. The home maintained secure medication storage and had implemented new procedures for recording topical cream and thickener usage. Staff recruitment processes were thorough, and sufficient staff were available to meet resident requests promptly. Preventative measures against infection were effective, with the home being clean and well-maintained.

On how effective the care is, residents enjoyed the meals provided, with options catering to diverse preferences and dietary needs, supported by positive food hygiene ratings. Staff received ongoing training and support, ensuring they were skilled and competent in their roles. The service also ensured appropriate healthcare access, with regular visits from medical professionals and prompt responses to changing health needs. While the environment was generally good, there were discussions about further adapting the living spaces to better promote independence and orientation for those with dementia.

In terms of caring practices, staff were observed to treat residents with kindness, respect, and dignity. Residents reported feeling comfortable and relaxed around staff, who were approachable and supportive. The home recognised and respected individual equality and diversity, with care plans detailing specific spiritual and cultural needs. There was also a plan to introduce equality and diversity training for staff.

When assessing how responsive the service is, Ashgrove House ensured that care and support were personalised to meet individual needs, wishes, and preferences, with care plans regularly reviewed. The service also facilitated residents' ability to make day-to-day decisions about their lives, such as when to rise or retire, and their preferences for personal care.

Concerning leadership, the service demonstrated strong management and oversight, with systems in place for monitoring care standards through regular audits. Feedback mechanisms were available for residents, relatives, professionals, and staff to share their views. The home effectively recorded and responded to complaints, and all necessary legal requirements were met.