Ashlar House

This report summarizes findings from a recent inspection of Ashlar House, a care home specialising in dementia care. The inspection focused on key areas to ensure the safety and effective management of the service. Overall, the findings indicate a service that is well-run and safe, with a dedicated team. Relatives and residents provided positive feedback, highlighting the staff's genuine concern and the approachable management. While the home performs well, some minor improvements have been noted to further enhance its operations.

Regarding safety, staff recruitment processes are robust, ensuring all necessary checks are completed. However, there is a recommendation for minor adjustments to recruitment files to ensure full compliance. Care and treatment are planned and delivered with people's safety and wellbeing as a priority, supported by appropriate staff training and effective infection control measures. Medication is administered safely, and environmental risks are managed.

In terms of effectiveness, care is planned and delivered to ensure people's safety and welfare. Staff are well-trained and knowledgeable, with systems in place to minimise infection risks and safe medicine procedures. People are supported to make choices in the least restrictive way possible, and staff understand their responsibilities regarding safeguarding.

The caring aspect of the service is consistently praised, with relatives noting the staff's excellent concern for residents' wellbeing. Staff are described as knowing residents well and understanding how to protect them, with a strong awareness of safeguarding procedures. People living at the home feel safe and are supported by staff who are knowledgeable and caring.

Regarding responsiveness, people are supported to have maximum choice and control in their lives. Staff assist individuals in the least restrictive way and in their best interests, with policies and systems in place to support this practice. Relatives confirm open visiting policies and that they are kept informed about their loved ones' wellbeing.

Finally, in terms of being well-led, the service has strong leadership with a registered manager who has the skills and experience to manage the service effectively. There are robust monitoring and audit systems in place to ensure good care is provided. The service actively seeks feedback from residents and relatives, using this to implement improvements, and fosters a positive, supportive culture for staff. The provider is committed to continuous learning and improving care, working collaboratively with healthcare professionals.