Tye Green Lodge

Tye Green Lodge is a care home providing accommodation and personal care for up to 61 older people, including those living with dementia. The home is divided into four units across two floors and has a longstanding, stable management and care team. During the unannounced inspection, residents and their families shared positive feedback about the warm atmosphere, attentive staff, and overall quality of care provided within the facility.

Residents benefit from a safe environment where potential risks are thoroughly assessed, well managed, and regularly reviewed by a knowledgeable team. Staff are properly trained in safeguarding procedures and know how to report concerns. While safety measures are generally robust, the inspection noted that daily checks of bed rails were not formally recorded, and incident paperwork did not always clearly document the specific actions taken to reduce risks, prompting the manager to update their monitoring systems.

The service effectively assesses and meets the physical, emotional, and social needs of residents, incorporating helpful practices like doll therapy for those with dementia. Staff receive comprehensive training, supervisions, and a supportive induction process. Healthcare professionals are contacted promptly when needs change, and meals receive praise, though the inspection recommended involving residents more directly in decisions about decorating their living environment.

Residents and relatives consistently describe the staff as kind, caring, and genuinely dedicated to their well-being. A long-serving team knows individuals well, treating them with dignity and respect while encouraging independence. Staff take their time to build genuine connections, share friendly banter, and ensure that residents feel truly listened to and valued in their daily lives.

Care plans are personalised and regularly updated to reflect each person's current needs and preferences. The warm and welcoming environment offers plenty of opportunities for meaningful activities and social interaction. Furthermore, the service actively listens to feedback and complaints, responding positively to ensure that care remains tailored to what residents want.

The home operates with clear lines of accountability, robust quality assurance systems, and an open-door policy promoted by the registered manager. Staff, residents, and relatives are all encouraged to contribute to the smooth running of the service. Management actively oversees safety and effectiveness, using lessons learned from past mistakes to drive continuous improvements across the home.