Ashurst House

Ashurst House has undergone a significant positive transformation since its last inspection. The Care Quality Commission (CQC) report highlights substantial improvements across all key areas, reflecting a renewed focus on person-centred care and effective management. The new leadership team has been instrumental in creating a supportive and respectful environment where residents feel valued and empowered. This report details the positive outcomes of these changes, demonstrating a commitment to providing high-quality care and support for individuals with learning disabilities.

On safety, residents are now well protected from harm, with robust systems in place to prevent and address abuse. The home actively supports individuals to understand risks and voice concerns, ensuring that actions are taken to maintain their safety and well-being. Significant improvements have been made in risk assessment and management, allowing residents to safely pursue independence and personal development, such as making their own drinks or managing health needs. Medication is now managed securely, with clear guidance and regular audits ensuring prescriptions are followed accurately. Recruitment processes are also more rigorous, with residents now involved in interviewing new staff, and staffing levels have increased, allowing for more outings and activities.

In terms of how effective the care is, residents receive support that is tailored to their individual needs and preferences. The service effectively implements advice from health professionals, leading to better health outcomes, such as improved diabetes management and reduced choking risks through dietary adjustments. Residents are supported to make informed decisions about their care and lifestyle, with staff working collaboratively to achieve their goals. The home has also implemented effective practices for infection prevention and control, ensuring the safety of residents and visitors.

Regarding caring practices, staff demonstrate kindness and respect, treating residents with dignity at all times. Residents feel comfortable and relaxed, fostering positive relationships with both staff and fellow residents. The new leadership has cultivated a culture where residents' views are actively sought and acted upon, ensuring their needs and wishes are at the forefront of care planning. Residents are encouraged to express their preferences and choices, and staff are responsive to their emotional and practical needs.

The responsiveness of the service has greatly improved, with staff demonstrating flexibility to meet changing needs and wishes. Residents are actively involved in making informed decisions about all aspects of the service, including their care and support. The service has successfully addressed previous concerns, leading to a significant reduction in incidents and a greater sense of security for residents. There is a strong focus on enabling residents to live fulfilling lives, with support for personal development and engagement in community activities.

In terms of leadership and management, the service is now consistently well-led by a dedicated new management team. They have fostered an open and empowering culture, where staff feel supported and motivated, and residents feel valued. Clear roles and responsibilities are in place, and regular supervision ensures staff practice is of a high standard. While records of daily activities are becoming more detailed, there is an ongoing effort to further enhance their informativeness, demonstrating a commitment to continuous improvement.