Ashwood Court - Unit 1

This report details an inspection of Ashwood Court - Unit 1, a care home providing support for adults with mental health diagnoses. The inspection assessed the service across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the findings indicate a consistently positive and well-managed environment where residents feel safe and well-supported. The report highlights the home's commitment to resident well-being and continuous improvement.

Regarding how safe residents feel, people consistently stated they felt secure living at the home, with robust recruitment processes for staff and sufficient staffing levels to meet individual needs. Medicines are managed carefully, and comprehensive risk assessments are in place, along with clear emergency evacuation plans. Efforts have been made to prevent infections, and the premises and equipment are well-maintained.

In terms of how effective the care is, the service has made significant improvements in its application of Deprivation of Liberty Safeguards (DoLS), with staff demonstrating a strong understanding of the Mental Capacity Act and DoLS. Residents' needs are thoroughly assessed, and their physical health is monitored, with appropriate referrals made when necessary. Staff receive regular training and supervision, and new staff benefit from a thorough induction process.

The inspection found the service to be caring, with residents describing staff as kind and attentive. Staff members expressed pride in their work, viewing the home as a supportive, family-like environment. They know the residents well, understanding their individual needs and preferences, and actively promote choice and independence in all aspects of daily life. The home also meets the Accessible Information Standard, ensuring information is provided in an understandable format.

Concerning how responsive the service is, care is personalised and centres around residents' individual goals and preferences, with detailed profiles capturing important life information. The staff team is consistent and knowledgeable, taking prompt action when changes occur. Activities and outings are organised, and the home fosters an open culture, transparently sharing feedback from complaints and surveys with residents and staff. Plans are in place for end-of-life care, ensuring residents' wishes are documented.

Finally, on how well-led the service is, there is a dedicated registered manager supported by a capable team, and residents and staff alike praised the management's approachability and support. Feedback from stakeholders is positive, and staff feel valued and listened to. The home actively seeks feedback from residents through regular meetings and surveys, and there are clear plans for future development, including the implementation of new IT systems to enhance care provision. Internal quality audits are regularly conducted to ensure standards are maintained and drive further improvements.