Beechwood Lodge

This CQC report provides an overview of Beechwood Lodge, a care home that accommodates up to 66 residents. The inspection focused on key areas to assess the quality of care provided, examining how safe, effective, caring, responsive, and well-led the service is. The report details significant improvements since the previous inspection, noting that the home has moved out of special measures. Overall, the findings indicate a positive shift in the home's performance and its commitment to resident well-being.

In terms of safety, residents feel secure, and staff are well-trained in safeguarding. Recruitment processes have been strengthened, and there are adequate staff numbers to meet needs, although some staff feel additional support could be beneficial. Minor issues were identified in medicine management and risk record-keeping, which were promptly addressed by the manager. The premises are clean and well-maintained, with robust infection control measures in place, and residents are supported to maintain contact with their families.

Regarding how effective the care is, residents receive support that achieves good outcomes and enhances their quality of life. Staff are well-trained and supported in their roles, with a clear understanding of their responsibilities. The home operates in line with the Mental Capacity Act, ensuring consent is sought for care and treatment, and appropriate authorisations are in place when needed. Residents are supported to access healthcare services and maintain a balanced diet, though there were some initial issues with keeping food warm which were quickly resolved.

Concerning how caring the service is, the report highlights that residents are supported to have maximum choice and control over their lives, with care provided in the least restrictive way possible. Staff engage in sensitive and kind interactions, and residents express satisfaction with the care received. The home's environment is pleasant, and efforts are being made to adapt areas to better support residents with dementia.

In terms of being responsive, the home actively seeks and acts on feedback from residents, relatives, and staff. The registered manager has worked diligently to address issues identified in previous inspections, implementing audits and action plans. Residents are involved in decision-making regarding their care, and their diverse needs are considered. The home has made progress in adapting its services to meet resident needs effectively.

Finally, regarding how well-led the service is, leadership and management have significantly improved, with strong governance systems in place. Audits and checks are regularly carried out, and action plans are developed and implemented. There is a clear understanding of roles and responsibilities among staff, fostering continuous learning and improvement. The management team is committed to delivering person-centred care and works collaboratively with external agencies to ensure coordinated support for residents. The home promotes an open and honest culture, actively involving residents and staff in the life of the service.