Belong Wigan Care Village

This report details an unannounced inspection of Belong Wigan Care Village. The inspection assessed the service against key standards and found a highly person-centred approach throughout. The report highlights that residents' views are consistently sought and integrated into care planning, contributing to a positive and safe environment where people lead fulfilling lives with maximum choice and control. Staff are described as passionate and enthusiastic, demonstrating exceptional care and going the extra mile to ensure resident happiness.

In terms of safe care, inspectors noted that residents feel very safe, and the service actively promotes independence while carefully managing risks. Robust recruitment and staffing levels ensure prompt responses to needs, and medication administration is carefully handled with effective electronic monitoring. Infection control measures are strong, with a very high score achieved in a recent local authority inspection.

Regarding the effectiveness of the service, residents are supported to have maximum choice and control, with staff employing the least restrictive methods. There's a proactive approach to enhancing quality of life through innovative equipment and tailored exercises, benefiting both physical and cognitive health. Communication with families and professionals ensures high-quality care delivery, and residents are well supported with their nutritional needs.

The caring aspect of the service is exceptional. Staff are commended for their dedication, often going above and beyond to ensure resident well-being. The service thoughtfully recognises and respects residents' cultures, religions, and values. Family and friends are warmly welcomed, with provisions like a guest suite to facilitate visits, especially for those travelling long distances or during end-of-life care.

In relation to responsiveness, the service excels in providing stimulating activities and encouraging autonomy. Care plans are detailed, clearly identifying individual needs and required support. The service offers outstanding end-of-life care, ensuring comfort and dignity.

Finally, concerning how well-led the service is, there is a strong organisational commitment to high-quality provision. Policies and procedures are aligned with the core value of prioritizing residents, and a robust framework monitors performance for continuous improvement. Staff training and development are actively supported, with positive feedback on their competence.