Rosebridge Court

Rosebridge Court is a modern care home providing residential, nursing, and specialist support for up to 46 individuals. This report details the findings of an inspection conducted to assess the quality and safety of care. The inspection focused on how well the service is safe, effective, caring, responsive, and well-led. Overall, the report highlights a consistently good standard of care, with particular strengths in person-centred planning and staff attentiveness. However, the report also identifies areas where improvements could be made to further enhance the resident experience.

On safety, people consistently reported feeling safe at the home, with robust systems in place to protect them from abuse and to manage risks. Medicines were managed well, and the home maintained good infection control practices. While recruitment processes were generally sound, there was a minor administrative point regarding the recording of employment gaps and the electronic submission of references.

In terms of how effective the care is, residents' needs were thoroughly assessed before admission, and care plans were detailed and person-centred, encouraging independence. Staff received comprehensive training and support, and the home worked collaboratively with external health professionals to ensure continuity and quality of care. The environment was well-suited to residents' needs, and residents were well-supported to maintain healthy diets.

Regarding caring practices, residents appeared relaxed, content, and well-cared for, with staff demonstrating vigilance and compassion. Care records provided clear instructions for staff to meet individual needs in a personalised way. The atmosphere was described as homely and friendly, with families feeling welcomed and included as part of the service.

In terms of being responsive, the service demonstrated a good understanding of residents' needs and preferences, offering choices in how care was delivered. Care plans were reviewed and updated when needs changed, and the home worked effectively with commissioners and health services to ensure people's wishes were met. The physical environment was adapted to meet the needs of residents, including those with dementia.

Finally, on how well-led the service is, a respected and approachable registered manager was in place, fostering a positive and supportive atmosphere. Staff, residents, and relatives felt their views were considered, contributing to the overall running of the service. Communication with external agencies was strong, and the service proactively identified incidents as opportunities for learning and improvement.