Thorley House Residential Care Home

This inspection report for Thorley House Residential Care Home, conducted in November 2018, offers a comprehensive overview of the service's performance across key areas. The report was the first inspection since the home's re-registration under new ownership, providing insights into its current operational standards and care provision for its 40 residents. The findings are generally positive, highlighting a commitment to resident well-being and safety.

Regarding safety, residents and their relatives reported feeling secure. Staff are well-trained in safeguarding procedures, and staffing levels appear sufficient to meet immediate needs, although staff acknowledge they work hard and more support could ease their workload. Medication is managed safely by trained staff with regular competency checks, and the home maintains high standards of cleanliness and infection control. Robust systems are in place for premises safety, with up-to-date certificates for essential equipment.

In terms of effectiveness, the care provided is personalised and respects individual needs. Thorley House adheres to the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards, with staff demonstrating a good understanding of these crucial frameworks. Residents enjoy a positive dining experience with choices and adequate food and drink, and their nutritional needs are assessed. Staff receive regular training, with a structured approach to keeping skills current, though some internal audits have identified that supervision sessions are not always meeting the provider's stated frequency.

The caring aspect of the service is highlighted by residents who describe staff as kind, respectful, and attentive to their dignity. Staff make an effort to get to know residents, fostering comfortable and friendly interactions. Care plans are personalised and reflect residents' wishes, with individuals and their families involved in the planning and review process. Residents' social and recreational needs are met through a varied activities programme.

In terms of responsiveness, the home ensures that care plans are well-informed by initial assessments, enabling staff to support residents in a person-centred way. The activities programme is appreciated by residents, and the home has systems in place to capture and honour residents' end-of-life wishes.

On the aspect of being well-led, both residents and staff report feeling supported by the management team, who are described as approachable and actively involved in the home's daily operations. Regular audits and monitoring tools are used to assess service quality, with actions taken to address identified areas for improvement. The home also actively promotes community links, contributing to residents' social inclusion.