Berkeley Park

Alexandra Court is an intermediate care home focused on supporting individuals after hospital stays to regain independence before returning home. This report from the Care Quality Commission (CQC) details an inspection that reviewed the safety and leadership of the service. The inspection followed up on some concerns raised, but found no evidence that residents were at risk. Overall, the inspection identified that Alexandra Court provides a good standard of care.

On safety, the home has robust systems for safeguarding residents, with staff well-trained to recognise and report any concerns. While most residents and relatives felt safe and well-looked after, the inspection did note some areas of the environment requiring upgrading to improve infection control and general upkeep, such as shower rooms, repainting, and securing wardrobes. Management responded quickly to these issues, implementing an action plan. Medicine management was found to be safe, though minor improvements were needed regarding signature requirements on some records, which were addressed during the inspection. Staff recruitment processes are safe, with appropriate checks in place, and most staff receive a thorough induction.

In terms of how effective the care is, residents are supported to make choices and control their lives, with staff always acting in their best interests. Care plans contain relevant information, and staff actively engage with residents and their relatives. The home works collaboratively with other healthcare professionals to meet residents' needs.

Regarding how caring the service is, residents and their relatives consistently described staff as kind and attentive. Residents reported feeling safe and well looked after, with staff responding promptly to their needs. Choices about meals and daily routines are readily available, and staff are reported to be polite and respectful of privacy.

The responsiveness of the service is demonstrated by the way staff engage with residents and involve them in their care. Relatives felt welcomed and supported, and their concerns were addressed. Staff are encouraged to express their views, and managers are seen as approachable and supportive. The service operates with a multidisciplinary approach, with on-site therapy staff working alongside care teams.

In terms of how well-led the service is, Alexandra Court promotes a positive and open culture. Managers are proactive in identifying and addressing areas for improvement. Staff understand their roles and responsibilities, and there is a consistent and committed team. The service is undertaking environmental improvements to create a more welcoming atmosphere. While most staff feel supported, some suggested more frequent team meetings and supervisions, which management has agreed to explore. Governance systems are in place to ensure oversight of the service and maintain high standards of care.