Cuerden Developments Limited - Berkeley House

This report from the Care Quality Commission (CQC) provides an overview of Berkeley House, a nursing home for individuals with acquired brain injuries, learning disabilities, or mental health needs. The inspection focused on assessing the quality of care and support provided, evaluating key areas to ensure residents receive safe, effective, compassionate, responsive, and well-led services. The findings reflect the home's dedication to empowering residents, fostering their independence, and enabling them to lead fulfilling and active lives, with a particular emphasis on achieving personal aspirations and goals.

On safety, the home demonstrates robust systems for safeguarding residents from abuse and harm, with detailed risk assessments developed collaboratively with individuals and their families. Staff are recruited safely, and the premises and equipment are well-maintained and regularly tested. Continuous improvement is evident in how accidents and incidents are reviewed and learned from, ensuring a proactive approach to resident well-being.

In terms of how effective the care is, Berkeley House excels in assessing needs and preferences, ensuring care plans are person-centred and developed in partnership with residents and their families. Staff are well-trained and possess the necessary skills to support residents, with a strong emphasis on specialist training to address complex health needs. While feedback on food quality was mixed, the management actively worked to resolve issues, and mealtimes were observed to be positive and social occasions.

The care provided is outstanding, with staff consistently demonstrating kindness, compassion, dignity, and respect. Residents and their relatives consistently praised the staff for the positive relationships they have built and the significant difference the home has made to their lives, contributing to enhanced well-being and quality of life. Residents are actively involved in their care and empowered to pursue their goals.

The service is also very responsive, with a strong focus on understanding and meeting individual needs. Residents are encouraged to increase their confidence and independence, with support provided to pursue educational and employment opportunities. The home's ethos is centred on fulfilling aspirations and helping residents achieve their personal goals, leading to noticeable progress and an improved sense of wellbeing.

Finally, the service is well-led, with strong leadership that has a clear vision for the home's direction. Clinical leadership and governance are robust, encouraging influence from both residents and staff in service changes. Quality improvement plans are in place and actively developed, with a commitment to continuous enhancement and achieving high standards for everyone living at Berkeley House.