Blackrod House

This report summarises the findings of a recent inspection at Blackrod House, a care home in Bolton. The inspection focused on assessing the safety and leadership of the service, building upon previous positive assessments. Overall, the findings indicate that Blackrod House continues to provide a good standard of care, with residents feeling safe and well-supported. The management team is actively involved in ensuring quality and responsiveness to residents' needs.

On safety, residents expressed feeling secure and well looked after, noting that staff are attentive and responsive. Safeguarding policies are in place and staff are trained to recognise and report concerns. Medicines are managed safely, with appropriate training and checks for staff. The home maintains good standards of cleanliness and infection control, with appropriate use of personal protective equipment. Accident and incident records are maintained and reviewed to identify learning opportunities.

In terms of how effective the care is, while this was not a primary focus of this specific inspection, the overall impression from residents is positive. They are happy with the care and support they receive.

Regarding caring practices, residents reported feeling safe and that staff treat them well. Staff are described as friendly and willing to assist residents with their needs.

In terms of responsiveness, residents' views are actively sought through meetings and questionnaires, and staff feel involved in the running of the home.

Concerning leadership and management, the service is described as well-led, with a proactive approach to quality assurance through audits. Action plans are used to drive improvements, although an overarching improvement plan is something the manager is considering for future development. The management team demonstrates openness and honesty in their dealings with residents and is effective in reporting any necessary incidents to the relevant authorities. The home also actively engages with the local community through partnerships with schools and local organisations.