Boldshaves Oast

This CQC report offers an in-depth look at Boldshaves Oast following an inspection on March 8, 2018. The inspection examined the overall quality and safety of the care provided across the four buildings that accommodate up to 14 residents. The report highlights the service's commitment to values like choice and independence, aiming to enable people with learning disabilities and autism to live ordinary lives. While previous concerns regarding safeguarding, recruitment, and governance have been addressed and improvements made, the report also identifies specific areas for continued development to ensure the highest standards of care are consistently met.

In terms of safety, reporting systems for incidents have significantly improved, with accidents and risks being thoroughly documented and analysed to prevent future occurrences. Safeguarding procedures are robust, and staff are well-trained to recognise and respond to any concerns, ensuring residents feel protected. For the effectiveness of care, staff demonstrate a strong understanding of consent and choice, with comprehensive training and ongoing support to equip them with the necessary skills. Residents' health is carefully monitored, and appropriate access to external healthcare professionals is facilitated when needed.

Regarding the caring aspect of the service, staff are noted for taking the time to communicate with residents, treating them with kindness, respect, and dignity. They actively include residents in conversations and support their connections with family. In terms of responsiveness, care and support plans are personalised to individual needs and preferences, and residents are encouraged to participate in activities of their choosing. The service also has a clear complaints system that residents are aware of. Finally, concerning how well-led the service is, while staff and residents generally feel positive about the leadership, there are areas for refinement, such as ensuring feedback is consistently acted upon and all required statutory notifications are submitted promptly to the CQC.