Borovere

Borovere is a residential care home situated in Hampshire, providing personal care for up to 34 older people, including those living with dementia. During recent inspections, residents and their families shared positive feedback, describing a clean, well-maintained, and welcoming environment where people feel secure and happy. Families highlighted the accessible management team and the compassionate approach of the staff. While the service demonstrates strong standards across key operational areas, the inspection also identified specific points for attention, such as missing safe recruitment checks at the initial time of review and certain water temperature checks that needed completion, both of which were addressed promptly.

The service maintains a secure environment with appropriate risk management and safety monitoring. While certain water temperature checks required follow-up and initial staff recruitment files lacked all required safety documents, the provider took immediate action to resolve these recruitment paperwork gaps.

Care delivery is supported by regular assessments and appropriate legal frameworks for decision-making. Staff conduct thorough initial health assessments upon arrival and ensure proper oversight of daily needs.

Residents benefit from compassionate, person-centred support delivered by a motivated and visible team. Relatives consistently praised the friendly, jovial atmosphere, noting that residents are treated with dignity and feel genuinely at home.

The home actively seeks feedback through surveys and consultations, involving residents and families in shaping the service. Although resident and relative meetings have been less frequent than desired, management has scheduled more regular gatherings moving forward.

The service is guided by an accessible registered manager and benefits from robust oversight and regular audits. Management maintains transparent relationships with external healthcare professionals to ensure joined-up care and proper oversight of health changes.