Bourley Grange

This report from the Care Quality Commission (CQC) provides an overview of Gracewell of Church Crookham following an inspection on 06 May 2021. The inspection focused on specific areas to assess sustained improvements made by the home. The findings indicate a positive shift since the last review, with notable enhancements in key aspects of care provision. Overall, the inspection highlighted the home's commitment to providing a safe, effective, caring, responsive, and well-led environment for its residents. This summary aims to give families a clear understanding of the service's performance and the quality of care offered.

On safety, residents are well-protected from harm and abuse, with robust systems in place for safeguarding and risk management. The home has effectively managed medicines safely and implemented exemplary infection control measures, particularly in response to the COVID-19 pandemic, with creative adaptations to ensure safety during visits and within the premises. The report also notes sustained improvements in safety procedures since the previous inspection.

In terms of how effective the care is, residents consistently receive support that leads to good outcomes, with their care plans informed by thorough assessments and specialist advice. Staff are described as highly competent and well-trained, ensuring a high quality of care. A particular focus has been placed on enhancing the dining experience, with pleasant surroundings, well-presented food, and attentive staff, alongside personalised menus to meet individual dietary needs.

The care provided is viewed as caring, with residents and their relatives expressing high satisfaction and a sense of security. Staff demonstrate a deep understanding of individual needs, particularly in dementia care, contributing to residents feeling comfortable and reassured. Feedback consistently praises the staff's approach and their ability to foster a positive environment.

Regarding responsiveness, the home has adapted its services and environment to meet residents' needs, including providing access to varied communal spaces, gardens, and specialist equipment. Efforts have been made to keep residents active and engaged, particularly during challenging times, by improving digital access and offering unique activities that enhance well-being and social connection.

Finally, on being well-led, the leadership at Gracewell of Church Crookham promotes a culture of high-quality, person-centred care, evidenced by positive staff morale and an upbeat atmosphere. The home has successfully embedded a thorough induction process for new staff and demonstrates effective communication and learning from incidents, leading to continuous improvement and a well-managed service.