Freelands Croft Care Home

Freelands Croft Care Home underwent a recent inspection by the Care Quality Commission (CQC), focusing on specific areas to ensure the well-being and care of its residents. This summary provides an overview of the findings, aiming to give families a clear understanding of the service's performance. The inspection, while not covering all aspects, provided assurance in key areas, building on previous positive assessments. The overall assessment reflects a commitment to delivering quality care within a well-managed environment.

On safety, the home has implemented robust infection prevention and control measures, ensuring visitors are protected and admission processes are safe. They are also working within the principles of the Mental Capacity Act, ensuring that any necessary authorisations for deprivation of liberty are legally sound and in the best interests of residents.

Regarding how effective the care is, residents receive personalised support tailored to their individual needs and preferences, as detailed in their care plans. Staff are attentive to residents' physical, mental, and emotional well-being, providing appropriate support for conditions like dementia. Communication needs are also well-addressed, with staff following guidance to ensure residents can understand and be understood.

In terms of caring for residents, the home actively supports people in maintaining their relationships with family and friends, including facilitating video calls. Residents are encouraged to pursue their interests and participate in meaningful activities, with their preferences carefully documented. The home also has a clear process for handling complaints and offers dignified end-of-life care, having received positive feedback from hospice and community teams.

For responsiveness, the service is consistently meeting residents' needs. Care plans are comprehensive, covering not only daily living preferences but also managing individual risks such as falls or pressure injuries. Support for mental health and emotional needs is a key focus, with staff trained to provide individual interventions and recognise when extra support is required. The home actively seeks feedback from residents and families through surveys and uses this to inform improvements.

Concerning how well-led the service is, there is a positive and supportive culture that values residents and staff. Leaders are visible and accessible, fostering an open and empowering environment. Staff understand their roles and responsibilities, and there is effective communication throughout the team. The home demonstrates a strong commitment to continuous learning and improvement, with robust quality assurance processes and plans for future enhancements, including digital system upgrades.