Brackenlea Care Home

Brackenlea Care Home, an inspection by the Care Quality Commission (CQC) in May 2018, reveals a service that has significantly improved since its previous inspection. The report details a care home that accommodates up to 25 residents, with 21 residing there at the time of the visit. This inspection focused on the five key questions: Safe, Effective, Caring, Responsive, and Well-led, assessing the overall quality of care provided.

On safety, the home has implemented robust systems for managing medicines, including secure storage and careful monitoring. Risks to residents' health are thoroughly assessed and managed, with incidents like falls being thoroughly investigated to prevent recurrence. Strong safeguarding procedures are in place, and staff receive adequate training to protect residents from abuse or harm. Adequate staffing levels and thorough recruitment processes further contribute to a safe environment.

Regarding effectiveness, care plans are based on comprehensive assessments, taking into account residents' individual health and wellbeing needs. Staff receive appropriate training and ongoing support, ensuring they are equipped to meet diverse resident requirements. The home actively collaborates with healthcare professionals to ensure residents receive timely and appropriate medical attention. The environment has been adapted to better suit residents living with dementia, with thoughtful changes to signage and décor.

The caring aspect of the service remains strong, with staff consistently described as caring and considerate of residents' needs. Residents feel well-looked after, and their preferences and routines are respected. The home fosters an environment where residents feel safe and are treated with dignity. There is also a good provision of activities to keep residents engaged.

In terms of how responsive the service is, residents receive personalised care that respects their individual routines and preferences. The home ensures residents have access to necessary support, including dietary and hydration monitoring, with accurate record-keeping and sharing of information with relevant professionals. The service also supports residents in planning for end-of-life care and welcomes visitors and relatives.

Finally, the well-led aspect of the home shows marked improvement. There is a clear management structure with a registered manager who demonstrates a good understanding of the service's culture and residents' needs. A system of audits is in place to monitor quality and safety, and residents are involved in decision-making processes. The provider works collaboratively with other stakeholders to ensure high-quality care.

Overall, Brackenlea Care Home has demonstrated substantial progress, addressing previous concerns and establishing systems that support the delivery of good care across all five key areas. While the report highlights significant improvements, continuous attention to detail in all aspects of care ensures the ongoing wellbeing of residents.