Bradfield Residential Home

Bradfield Residential Home provides personal care for older people, including those living with dementia. During the inspection, residents shared that they felt happy and safe living at the home, while relatives praised the approachable management team and confirmed they could visit whenever they wished. The latest inspection highlights that previous recommendations regarding building design and water safety management have been successfully addressed, resulting in overall improvements across the service.

Safe: Potential health and welfare risks had been properly assessed, with clear guidance in place for staff to mitigate dangers, and regular checks were completed on the environment and equipment. Medicines were managed safely using an electronic barcode system, and staff were recruited through thorough background checks while maintaining adequate numbers to meet everyone's needs.

Effective: The premises had been thoughtfully adapted with helpful signs, memory boxes on bedroom doors, and wide corridors to support residents, including those with visual impairments or dementia. Staff received appropriate training in areas like diabetes and dementia care, and residents were supported to maintain a balanced diet with personalised meal options.

Caring: Staff treated residents as individuals, demonstrating detailed knowledge of their backgrounds and family histories to deliver truly person-centred support. Relatives noted that staff went above and beyond to provide reassurance and make their loved ones feel comfortable and important.

Responsive: Care plans were tailored to individual needs and preferences, and residents were actively involved in sharing their opinions and suggesting activities through regular meetings. Staff acted promptly when health needs changed by referring individuals to external professionals such as dieticians or speech and language therapists.

Well-led: The management team fostered an open and inclusive culture where both residents and relatives felt confident raising concerns and discussing feedback. Comprehensive checks and audits were regularly conducted across all aspects of the service to monitor quality and quickly address any shortfalls.