Brocklehurst Nursing Home

This report from the Care Quality Commission (CQC) provides an overview of Brocklehurst Nursing Home following an inspection. The inspection focused on key areas to assess the quality of care provided to residents. Overall, the findings indicate that the home generally offers a good standard of care, with specific strengths highlighted across several domains. However, the report also identifies areas where improvements are needed to ensure the highest possible safety and quality for all individuals living at the home.

On safety, while residents feel safe and risks are identified and managed, some communal areas were not consistently clean, and improvements are recommended for cleaning schedules. Additionally, guidance for 'as required' medicines and topical creams needs to be more detailed, and parts of the home are noted as looking tired, with a refurbishment plan needing timely completion.

In terms of how effective the care is, residents' health, nutritional, and hydration needs are met, and they are supported to make choices in their best interests. The home works well with healthcare professionals, and staff are well-trained and supported, though some staff are very busy, impacting their time for social interaction with residents.

Regarding how caring the service is, residents feel safe and well-supported by staff who are responsive to their needs during the day. While night staff attend to call bells, there can be delays, especially when agency staff are working. Feedback from relatives indicates positive communication and that concerns are addressed.

On responsiveness, the service ensures people receive their medicines as prescribed, though improvements are suggested for medicine record-keeping and protocols for specific medicines. The home facilitates visits from relatives, allowing them to stay as long as they wish.

Finally, concerning how well-led the service is, there's a robust quality assurance system in place with regular audits, and management is visible and approachable. Staff feel supported and enjoy working at Brocklehurst, with good communication noted throughout the team and positive relationships with external agencies.