Holmfield Care

This report summarises an inspection of Holmfield Care, a residential home offering personal care for up to 24 individuals, including those living with dementia. The inspection found that the service consistently provides a good standard of care across all key areas. The report highlights a positive, person-centred culture where residents and staff speak highly of the service and management. While the overall care is rated positively, the inspection also identified areas for development, ensuring families have a clear understanding of the home's strengths and areas for growth.

On safety, the home ensures residents are protected from harm, with staff well-trained in safeguarding procedures and reporting concerns. While medicines are managed safely, a minor improvement was noted regarding the temperature of the medicine room, which the manager has committed to addressing.

In terms of how effective the care is, residents' needs are consistently met through person-centred care plans and assessments. The environment is generally well-suited to residents' needs, though some areas were identified as tired and in need of refurbishment, a recommendation has been made for a refurbishment schedule.

The caring aspect of the service is evident in the warm and positive interactions observed between staff and residents. Residents and their families feel well-supported, respected, and involved in decision-making, with staff consistently seeking permission before providing support.

Regarding how responsive the service is, residents' needs are proactively met through personalised care plans and effective communication channels. The home is also well-prepared to support individuals with end-of-life care, with staff receiving specific training and the manager holding accreditation in this area.

Finally, on how well-led the service is, there is a clear management structure that monitors quality and safety effectively. The home promotes a positive, open, and empowering culture, with robust systems in place for risk management and learning from incidents. Feedback from residents and staff about the leadership team was very positive.