Brookdale View

Brookdale View is a care home accommodating up to 48 people for both residential and nursing care needs. This inspection report provides an overview of the service's performance across key areas, offering insights for families considering placement. Overall, the feedback highlights a service where residents are treated with kindness and respect, and where staff are knowledgeable in safeguarding individuals. There are areas where improvements are ongoing, particularly concerning the environment, which has been noted by residents' families.

On safety, the home ensures residents are protected from harm through robust safeguarding training for staff and safe recruitment practices. Medicines are managed securely, and the premises are regularly checked for safety. Infection prevention and control measures are in place to minimise risks, and the service supports visitors in line with current guidance.

In terms of how effective the care is, residents' needs are assessed before admission, and care plans are regularly reviewed to ensure they reflect current requirements. Staff receive thorough induction and ongoing training. While feedback on food is generally positive, some information regarding allergies and dietary risks was found to need updating, which was addressed promptly by the management.

Regarding caring practices, residents and their relatives consistently described staff as kind, compassionate, and treating individuals like family. Staff interactions were observed to be patient and friendly. People's privacy and dignity are respected, with staff always knocking before entering rooms and asking permission.

Concerning responsiveness, care plans are personalised, incorporating residents' preferences and life stories to aid staff understanding. Communication needs are well met, adhering to the accessible information standard. Residents feel there are enough activities to keep them engaged, and the service has a clear complaints policy, with staff encouraging feedback.

Finally, on how well-led the service is, a new manager has been appointed and is making a positive impact, with both residents and staff expressing satisfaction with her approachability and commitment. Governance systems are in place with regular audits to ensure quality. While there have been management changes in the past year, the current leadership is viewed as stable and effective, fostering a positive culture. However, the environment is acknowledged as needing redecoration, with improvement plans underway.