The Royal Elms Care Home

This report from the Care Quality Commission (CQC) provides an overview of The Royal Elms Care Home following an inspection. The inspection aimed to assess the care provided, focusing on key areas such as safety, effectiveness, care, responsiveness, and leadership. The report details the findings from the visit on June 21, 2021, and notes significant improvements made since the previous inspection. It highlights the home's transformation and commitment to providing a better living environment for its residents.

On safety, the home is now clean, and measures are in place to prevent infection, with staff well-trained and equipped. While general safety has improved with refurbished bathrooms and redecoration, there were minor administrative points regarding missing safety certificates for essential equipment that were promptly addressed.

In terms of how effective the care is, people receive their medicines as prescribed. However, some minor adjustments were needed to refine guidance for using 'as required' medicines and updating terminology for food and fluid thickeners to ensure the most current practices are followed.

Regarding caring, the service promotes a positive and person-centred culture. Residents feel involved in decisions about the home's redecoration, and their individual choices and values are respected in their care plans.

In terms of being responsive, the home has improved its engagement with residents and their families. Relatives are supported to visit, and feedback from both residents and staff is positive, with recent external reviews also noting the level of improvement positively.

On being well-led, significant improvements have been made in the home's governance and management. The registered manager has effectively embedded positive changes, and staff feel well-supported and clear about their roles, contributing to an open and honest culture where concerns are promptly addressed.