Sunnyside

Sunnyside is a residential care home providing personal care and support for up to 43 older people, including those living with dementia. At the time of the inspection, 37 people were living at the two-storey facility, which features single bedrooms and shared communal spaces. This recent official inspection highlights a welcoming environment where residents and their families feel supported, while also pointing out specific areas where the service is actively working to improve daily operations and facilities.

When it comes to safety, residents feel secure and are supported by carefully vetted staff who know them well, with proper risk assessments and medicine management in place. However, the inspection noted that certain communal areas are sometimes inaccessible until staff are available to oversee them, and management is currently reviewing flexible staffing to address this during busier times.

The care provided is effective, supported by regular staff training and good collaboration with healthcare professionals like doctors and dieticians. At the same time, the home needs updating in some areas, and the provider is planning redecorating work to better align with dementia-friendly best practices, alongside improving food and personal care documentation.

Residents and relatives consistently describe the staff as very caring, kind, and respectful of personal dignity, choices, and privacy.

The service is responsive to individual needs through personalized care plans and open communication with families, though minor record inconsistencies were identified and immediately corrected by the manager. While an activity worker was about to start, meaningful social engagement relies heavily on existing staff efforts between events.

The home is well-led by a visible registered manager who maintains effective quality checks and fosters an open, supportive culture where complaints are addressed promptly and staff enjoy their work.