Broomhills

This report details an inspection of Broomhills, a care home without nursing, conducted on March 29 and April 10, 2018. The inspection aimed to assess the quality of care provided and verify compliance with regulations. The overall findings indicate that the service continues to provide a good standard of care, building on its previous rating. Concerns raised anonymously prior to the inspection regarding incident reporting and unwitnessed falls were investigated and not substantiated, with evidence of effective measures implemented to address potential risks.

On safety, residents are well-protected from harm, with staff demonstrating a strong understanding of safeguarding procedures. Risks to residents' health and welfare are proactively managed, and medication is administered safely and correctly. The home is kept clean and hygienic, with robust infection control measures in place. While staffing levels are generally considered good, a staff member noted that mornings can be busy.

In terms of how effective the care is, residents' needs are thoroughly assessed and care plans are regularly updated to reflect changing requirements. Staff are well-trained, supported, and possess the necessary skills to deliver effective care. The quality and quantity of food provided are highly praised by residents, with ample choices and availability of drinks and snacks. Healthcare needs are met through effective collaboration with external professionals.

Regarding how caring the service is, staff are consistently described as kind, compassionate, and respectful. Residents feel treated with dignity and their privacy is consistently maintained. There is a strong focus on person-centred care, with staff engaging individuals in a warm and supportive manner. Residents and their families are actively involved in decision-making processes.

On responsiveness, care provided is personalised and meets individual needs. Care plans are detailed and kept up-to-date, reflecting a good understanding of residents' life histories, preferences, and needs. A wide range of engaging activities are organised, both indoors and outdoors, promoting community links and resident well-being. The complaints procedure is effective, with concerns being thoroughly investigated and addressed.

In terms of how well-led the service is, residents and their relatives express confidence in the registered manager. Staff feel supported and aligned with the manager's vision for high-quality care. Effective quality assurance systems are in place to identify and implement necessary improvements. Confidential information is stored securely.