Broughton House - Veteran Care Village

Broughton House – Veteran Care Village is a specialist care home providing nursing, residential, and respite care for ex-Service men and women. This report reflects a CQC inspection carried out in January 2021, focusing on key areas after a previous inspection identified areas needing improvement. The inspection aimed to assess the current state of care, particularly in light of concerns raised and the impact of the COVID-19 pandemic. Overall, the findings indicate significant positive changes and improvements in the home's operations, leading to a higher rating.

On safety, residents felt secure, and staff were well-trained in safeguarding and identifying concerns. Risk assessments were in place to minimise potential dangers, and incidents were reviewed to prevent recurrence. The home ensured adequate staffing levels to meet residents' needs, and medicines were managed safely by competent staff. While generally positive, there was a noted suggestion to include more person-centred details in guidance for 'as required' medicines.

In terms of how effective the care is, the report indicates that previous concerns in this area have been addressed. The home has implemented robust systems for assessing and monitoring the quality of care and support, and actions are taken swiftly to resolve any issues identified.

Regarding how caring the service is, residents expressed feeling safe and happy with the support provided. Staff demonstrated respect and empathy, and the home fosters an inclusive environment. Communication with residents, relatives, and staff has been prioritised, even during challenging times like the pandemic.

In terms of how responsive the service is, the home has actively worked to involve residents, their families, and staff in its operations. They have explored new ways to maintain social connections and have begun partnerships with external organisations to enrich residents' lives, although some usual partnership activities were affected by pandemic restrictions.

Finally, on how well-led the service is, significant improvements have been made to the governance and auditing processes. The management team has established comprehensive systems to monitor and improve the quality of care, and they demonstrate a clear understanding of regulatory requirements. Staff feel well-supported and enjoy working in a positive environment, with management noted for going the extra mile.