Thornton Lodge Care Home

This report details an inspection of Thornton Lodge, a care home in Salford. The inspection followed up on previous concerns regarding governance, and significant improvements have been made since the last review. The report assesses the home across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the findings indicate that Thornton Lodge has made substantial progress in addressing previous issues, with a focus on enhancing the quality of care and living environment for its residents.

Regarding safety, the home has rectified past electrical and maintenance issues, ensuring the premises are now safe. Robust risk assessments are in place, and necessary equipment is available to protect residents. Staff recruitment processes have been strengthened, and while some staff feel more support is needed during busy morning periods, this hasn't impacted the quality of care received. Residents and their families consistently feel the home is a safe environment, and medication is managed securely and accurately. Infection prevention measures are in place, though a minor concern regarding social distancing during a specific event was noted and has since been addressed.

In terms of effectiveness, residents now have greater clarity and control over their care, with proper systems for consent and best interest assessments in place. Staff receive comprehensive training and regular supervision to support them in their roles. Residents are happy with the food provided, with appropriate support for those who need modified diets. The home facilitates access to external healthcare professionals, ensuring residents receive timely and necessary support. The environment is adapted to meet the needs of residents, particularly those living with dementia, with clear signage and personalised room identification.

The home is described as being well-led, with a positive culture promoted by management and staff. Audits and quality assurance systems have been significantly improved, demonstrating a commitment to continuous improvement and learning. Residents, relatives, and staff all expressed positive views about the management and leadership, feeling well-supported and able to communicate effectively. The home actively involves residents and their families in its operation through surveys and meetings.

The report highlights that Thornton Lodge has successfully implemented changes that have positively impacted the service. The home demonstrates a commitment to maintaining high standards and fostering a supportive and safe environment for all residents.