Burntwood Lodge

This report from the Care Quality Commission (CQC) provides an assessment of Burntwood Lodge, a residential care home offering personal and nursing care to six individuals with learning disabilities. The inspection focused on evaluating the quality and safety of the services provided, with the aim of ensuring residents live fulfilling lives with control and independence. The report details findings across five key areas: safety, effectiveness of care, the caring approach of staff, responsiveness to resident needs, and the overall leadership of the service.

Regarding the safety of the service, residents are kept safe through staff awareness of how to report concerns and adherence to care plan guidance for risk management. Medicines are handled robustly, and the environment is maintained to be clean and hygienic. In terms of how effective the care is, residents' needs are met through care plans aligned with best practices and national guidance, with staff receiving comprehensive training. Residents are supported to maintain their health and receive appropriate input from healthcare professionals, and their nutritional needs are well met.

The caring aspect of the service is demonstrated by staff who know residents well, showing them kindness and attention, and involving them in decisions about their care. Residents are treated with dignity and respect, and their privacy is consistently maintained, with staff being sensitive and kind. The responsiveness of the service is evident in the provision of person-centred care that is tailored to individual needs and preferences. Staff communicate effectively with residents, ensuring their comfort and adapting their approach, with positive feedback received from professionals regarding residents' settled and comfortable lives. Finally, concerning how well-led the service is, relatives and professionals provide overwhelmingly positive feedback, noting the service is well-managed and their views are considered. The registered manager actively engages with external professionals to continuously learn and improve the quality of care provided.