Capel Grange Residential Home

This report details the findings of an inspection at Capel Grange Residential Home, a service providing personal care for 27 older people, some living with dementia. The inspection focused on the five key areas: Safe, Effective, Caring, Responsive, and Well-led. Overall, the inspectors found a service where residents are well looked after, feel safe, and their individual needs are met with compassion and respect. Feedback from residents and their families was overwhelmingly positive, highlighting the supportive environment and the dedication of the staff.

On safety, the home ensures residents are protected from harm, with robust systems for safeguarding and risk management. Staff are well-trained, understand their responsibilities, and know how to report concerns, having successfully implemented previous recommendations regarding safeguarding policies and 'as required' medicines. The environment is safe, with regular health and safety checks completed, and appropriate personal protective equipment is available.

In terms of how effective the care is, residents' needs are assessed and met through personalised care plans that consider their individual preferences and protected characteristics. Staff receive thorough induction and ongoing training, enabling them to competently support residents. The service promotes a good quality of life, ensuring residents are supported to maintain their health and have access to healthcare services when needed, while also ensuring consent is obtained in line with legal frameworks.

Regarding how caring the service is, staff are consistently described as friendly, patient, and compassionate, treating residents with dignity and respect. Interactions observed were positive and calm, with staff making efforts to connect with residents individually. Residents and their families feel involved in care decisions, and their privacy and independence are actively promoted, with staff encouraging residents to do as much as they are able for themselves.

On responsiveness, the care provided is highly personalised, with detailed care plans reflecting residents' specific needs and preferences. Staff demonstrate a deep understanding of the residents, spending time to get to know them and their interests. Residents are encouraged to participate in activities they enjoy, and staff are attentive to their day-to-day needs, ensuring they have choices and are comfortable.

Finally, regarding how well-led the service is, the management team actively promotes a positive culture. There is clear oversight, with regular audits and quality assurance processes in place. Feedback from residents, relatives, and staff is actively sought and used to drive improvements. The provider has a clear vision for the service, which is focused on ensuring residents receive high-quality, person-centred care.