Carlton House Rest Home Limited

Carlton House Rest Home has undergone an inspection by the Care Quality Commission (CQC), the findings of which are detailed in their latest report. This summary provides an overview of the key aspects of the home's provision, aiming to offer families a clear understanding of what to expect. The inspection looked at how safe, effective, caring, responsive, and well-led the service is, providing insights into the daily life and overall quality of care provided to residents.

On safety, while residents generally feel secure, some procedural improvements are needed. This includes ensuring all staff adhere to infection control guidelines, such as refraining from wearing nail polish, and addressing the refurbishment needs in certain areas of the home. Risk assessments are in place but require more detailed information in some instances to fully support staff. Recruitment processes are mostly robust, though further checks on employment histories are necessary to ensure complete assurance.

Regarding effectiveness, the home is meeting the necessary standards. Staff have received appropriate training, including in safeguarding, and there are sufficient staffing levels to ensure residents' needs are met. Medication management is handled safely and securely, with systems in place to ensure residents receive their prescribed treatments accurately.

In terms of caring, people at the home reported enjoying their living experience and feeling well-looked after. Staff are noted to be responsive and compassionate in their interactions with residents. The home actively supports residents in making choices and maintaining control over their lives, operating within the least restrictive principles.

On responsiveness, the service has been proactive in seeking and acting on feedback from residents and their families. Improvements have been made based on survey results, such as enhancing garden seating. Communication with families has been strengthened through initiatives like newsletters and email groups, ensuring they are kept well-informed about life at the home.

Finally, concerning how well-led the service is, the management team fosters a positive and supportive culture. Both staff and residents' families view the leadership positively, describing the managers as approachable and good at addressing concerns. Systems are in place for quality monitoring and continuous improvement, with evidence of learning from incidents and acting on audit findings to enhance the resident experience.