Hazelgrove & Martingrove

This report from the Care Quality Commission (CQC) details the findings of an inspection conducted at Hazelgrove & Martingrove on November 6th and 14th, 2018. The inspection aimed to assess the overall quality of care provided to up to 15 individuals with learning disabilities. The report highlights how the service has been developed to promote independence and inclusion, ensuring residents can live fulfilling lives. Feedback from residents, their relatives, and healthcare professionals was actively sought and incorporated into the findings. The inspection reviewed various aspects of the service, including safety measures, care effectiveness, staff conduct, responsiveness to needs, and overall management.

On safety, the home ensures a secure environment with sufficient staffing levels and robust recruitment procedures. Risk assessments are comprehensive, and emergency plans are in place, including fire safety. Residents' medication is managed safely and accurately.

In terms of how effective the care is, staff are well-trained and understand residents' individual needs, receiving regular support and development. The service adheres to the Mental Capacity Act, ensuring residents' autonomy and consent are respected in all care decisions. Meals are varied, and residents are supported in making their own dietary choices.

Regarding caring practices, residents and their relatives consistently praised the staff for their kindness, compassion, and dedication. Staff demonstrate a deep understanding of residents' preferences, treating everyone with respect and dignity. The atmosphere in the home is described as positive and supportive, with a clear focus on residents' well-being.

In terms of being responsive, residents are actively involved in their care planning and are encouraged to provide feedback through meetings and surveys. The service promotes resident independence and choice, ensuring they have access to activities that are meaningful to them. A clear complaints procedure is in place.

Concerning how well-led the service is, regular audits and staff meetings contribute to the ongoing monitoring and improvement of the service. Staff feel supported by the registered manager, and there is a positive culture of collaboration and professional development within the team. The management actively seeks and uses feedback to enhance the quality of care provided.