Kingfishers

Kingfishers, a residential care home, was inspected by the CQC in December 2019. The report provides an overview of the care provided, covering safety, effectiveness, caring practices, responsiveness, and leadership. The inspection gathered feedback from residents, relatives, and healthcare professionals to assess the quality of the service.

In terms of safety, residents and their families consistently reported feeling secure, with staff demonstrating a strong understanding of safeguarding procedures and responding promptly to concerns. Robust risk assessments were in place for both residents and the environment, and regular safety checks were conducted. Recruitment processes were thorough, ensuring staff were suitable to work with vulnerable individuals.

Regarding effectiveness, the care provided consistently achieved positive outcomes for residents, promoting a good quality of life. The home collaborated effectively with external healthcare professionals, receiving high praise for their communication and integrated care planning. Staff received extensive training and support, with opportunities for professional development, including pathways to becoming registered nurses. Mealtimes were highlighted as positive and sociable experiences, with a good variety of food and attention to individual dietary needs.

In its assessment of caring practices, the inspectors found that staff understood residents' needs exceptionally well, providing care that was respectful and sensitive. Residents experienced an active life with evident choices. The report noted that residents' end-of-life care was outstanding, ensuring a comfortable and dignified experience.

The service was found to be exceptionally responsive to residents' needs. This was demonstrated through personalized care plans and a culture that actively involved residents in decisions about their lives. The home also fostered strong links with the local community and charities, enhancing residents' social engagement.

Finally, in its evaluation of how well-led the service is, the inspection highlighted a proactive and experienced management team committed to continuous improvement. The culture of the home was described as open and transparent, with staff feeling valued and motivated. There were sufficient staffing levels, ensuring residents received timely and compassionate support.