Cavendish Residential Care Homes Limited

This report from the Care Quality Commission (CQC) outlines the findings of an inspection at Cavendish Care Home, focusing on infection prevention and control measures in place during the COVID-19 pandemic. The inspection assessed how well the home was prepared to manage the risks associated with the virus, ensuring the safety and well-being of its residents and staff. The report details specific practices and procedures implemented by the home to maintain a secure environment.

Regarding safety, the home effectively managed visitor arrivals and departures, using a new electronic system to track everyone entering and leaving. They adapted communal areas and PPE station setups creatively to maintain social distancing, and staff communication was adjusted for residents with hearing impairments, all contributing to a safer environment.

In terms of effective practices, the home streamlined staff testing and recording processes for improved efficiency, ensuring all results were centrally and promptly logged. All staff participated in the testing programme, and training records confirmed they had received recent infection prevention and control training.

When considering caring aspects, staff demonstrated an ability to adapt communication for residents with hearing difficulties, ensuring their needs were met effectively within the safety protocols.

In terms of responsiveness, the home's layout was adapted to adhere to COVID-19 regulations, showing a proactive approach to resident safety. Policies and procedures were followed and recorded when staff members tested positive for COVID-19, indicating a clear plan of action.

Concerning how well-led the service is, the registered manager felt well-supported by the wider organisation. A designated COVID-19 champion was given dedicated time to manage and record test results, and was responsible for keeping staff informed with up-to-date information, showcasing organised leadership.