Chelmsford Care Centre Ltd

Chelmsford Care Centre offers nursing care for up to 70 individuals, including those with dementia, physical disabilities, and sensory impairments. This inspection report summarises the findings from a visit on 25 September 2023. Overall, the service has received positive feedback from residents and their families, highlighting their satisfaction with the care provided.

On safety, arrangements are in place to protect residents, with staff trained in safeguarding and understanding procedures for reporting concerns. Risks are identified and managed, although a point for growth was noted in the robustness of diabetes and Parkinson's risk management, which the management has addressed. Medicine administration is handled safely and effectively, and infection control measures are strong, with ample supplies of personal protective equipment. The home is well-equipped with safety features like fire detection systems and monitored call bells.

Regarding effectiveness, the care provided consistently leads to good outcomes for residents, supported by comprehensive needs assessments that consider protected characteristics. Staff receive thorough induction, training, and supervision, with opportunities for professional development. The dining experience is positive, with attention to individual dietary needs and preferences. The service also collaborates effectively with healthcare professionals to ensure coordinated and timely care.

In terms of caring, residents are treated with kindness, dignity, and respect. Staff possess a good understanding of individual needs and preferences, fostering positive relationships. Care plans are person-centred and regularly updated, incorporating life histories. The home actively supports residents' social and leisure needs through various activities.

The service is responsive to residents' needs. Care plans are in place and regularly reviewed, including details about life stories. Residents are involved in decisions about their care, and their right to make choices is upheld, with easy-read consent forms available. Complaints are managed effectively, and residents and their families are involved in care arrangements.

Finally, the service is well-led. Robust oversight and quality monitoring systems are in place. Staff receive effective communication and learning opportunities, and the management team is described as open and supportive. The service has been proactive in addressing feedback, such as enhancing the personalisation of bedrooms by encouraging relatives to bring in personal items. The service is also working to ensure all aspects of resident diversity are considered in assessments.