Manor Lodge

This report provides an overview of Manor Lodge following an inspection by the Care Quality Commission. The inspection assessed the service against five key questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led? Overall, the service has maintained its previous positive ratings and shows improvements in key areas, indicating a commitment to providing high-quality care. The report highlights a strong focus on person-centred care and a dedicated staff team.

On safety, the home ensures people are cared for by staff who have passed necessary background checks. Robust risk assessments are in place to prevent harm, and staff are trained to identify and respond to safeguarding concerns. Medication is managed safely by trained personnel, and the environment is maintained to prevent infections. There are also clear plans for emergencies, and staff are aware of how to handle incidents to prevent recurrence.

In terms of how effective the care is, staff receive ongoing training and development to ensure they have the skills needed for their roles. The service works diligently to understand and support individuals' capacity to make decisions, with appropriate procedures in place for those who may lack mental capacity. The quality of food is a priority, with nutritious and appealing meals provided, catering to various dietary needs, and mealtimes are a social occasion.

The service is exceptionally caring, with staff demonstrating genuine passion and forming strong, family-like bonds with residents. They consistently interact positively with people, showing kindness and respect. Relatives feel well-informed and included in their loved ones' care, and they report feeling reassured about the quality of support provided. The home also actively promotes residents' independence, with dedicated physiotherapy support helping people regain mobility and personal control.

Regarding how responsive the service is, people are provided with diverse activities tailored to their interests, ensuring social needs are met. Residents are aware of how to make complaints if necessary. The home ensures appropriate care and support are provided to individuals at the end of their life.

Finally, in terms of how well-led the service is, the management and staff share a vision for providing excellent care and fostering an inclusive culture. Feedback from residents, relatives, and staff is actively sought and valued. The service demonstrates a strong governance framework and is committed to continuous improvement, incorporating research and innovative ideas to enhance the resident experience. Strong partnerships with external agencies further support the provision of comprehensive care.