Southborough Care Home

This inspection report for Southborough Care Home focuses on infection prevention and control measures in place during the COVID-19 pandemic. The inspection assessed how well the home protects residents and staff from infection, ensuring compliance with relevant guidelines and regulations. It also reviewed staffing pressures and their impact on the service. Overall, the report highlights the home's commitment to safeguarding residents and staff.

On safety, the home demonstrated robust measures to prevent and manage infection, including effective testing and vaccination for residents and staff. They also ensured visitors were protected and new admissions were handled safely, with staff using personal protective equipment correctly. The premises were kept clean, and contingency plans were in place for outbreaks and staff absences.

In terms of how effective the care is, the report indicates that the home adhered to government guidance for whole home testing and ensured all residents and staff were vaccinated, contributing to the overall effectiveness of their safety protocols.

Regarding caring practices, residents were supported to maintain connections with their loved ones through various communication methods, including visits, video calls, and phone calls, ensuring their wellbeing was prioritised.

In terms of responsiveness, the home facilitated visits in line with current government guidance, including for essential caregivers and at the end of life, and had checks in place for residents returning from external visits.

Regarding how well-led the service is, the registered manager showed strong leadership by implementing government guidance for COVID-19 testing and vaccinations, and staff received relevant training. They had also developed contingency plans to manage potential staff absences effectively. The report noted that the provider was signposted to further resources to enhance their approach.