Chertsey Parklands Manor Care Home

This summary covers the findings from a recent inspection of Parklands Manor, a care home providing personal and nursing care for up to 90 residents. The inspection assessed how well the service is run, focusing on five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights a service that is performing well, with many positive aspects noted by inspectors, residents, and their families.

On safety, residents and their families feel secure, and robust safeguarding procedures are in place. Staff have a good understanding of their responsibilities, and risks to residents' well-being are carefully managed. The home is maintained to a high standard, and infection control measures are effective. However, while medicines are administered safely, continuous attention to detail in record-keeping is important.

In terms of how effective the care is, residents' needs are thoroughly assessed before they move in to ensure preferences are known and met. Staff receive regular training and support, equipping them with the necessary skills. While most residents are happy with the food, some feedback suggests a desire for greater variety, though the home is actively working on this through various feedback mechanisms.

Regarding caring practices, residents are treated with kindness, and staff actively ensure their wishes and preferences are followed. Care plans are detailed and guide staff in supporting what matters most to individuals. There is a strong emphasis on involving residents in decisions about their care and support.

The service is responsive to residents' needs, with a wide range of activities available and opportunities for social interaction. Care plans are clear and informative for staff, and the home actively works with local communities to keep residents involved. While the service is generally responsive, ongoing efforts to personalize resident experiences, particularly regarding food options, are noted.

In terms of leadership, there is a positive culture focused on continuous improvement and enhancing residents' experiences. Effective quality assurance systems are in place to review care, and the management team operates transparently. Systems are in place to learn from incidents and complaints, and resident and staff feedback is actively sought and acted upon.