Claremont Care Home

Claremont Care Home provides accommodation and personal care for up to 17 older individuals, including those living with dementia. During the unannounced inspection, sixteen residents lived in the home, which is managed directly by its registered owner. Families looking for a warm, family-like environment will find a service that maintains steady standards, supported by attentive staff and regular monitoring. While residents and their families express high satisfaction with the atmosphere and daily support, the inspection highlighted a few practical maintenance and heating oversights that were promptly addressed by management.

Residents are protected by thorough safety measures, including proper risk assessments, safe medicine management, and thorough background checks for all new staff. Infection control standards are maintained, and staff know how to recognize and report any concerns.

Staff receive proper training and guidance to support residents effectively, including those living with dementia and those requiring nutritional support. However, the inspection noted a few physical environment issues, such as damaged ensuite doors, a broken communal bathroom lock affecting privacy, and a heating system failure that left some areas cool in the afternoon, though management fixed these issues immediately.

Residents are treated with genuine kindness, respect, and compassion, with staff taking time to reassure those who feel anxious. Privacy and personal space are respected, and residents are encouraged to personalize their bedrooms and maintain close connections with their families and friends.

Care is tailored to individual needs, featuring accessible care plans utilizing pictures and diagrams to help residents make decisions. An activities coordinator provides both group and one-on-one engagement, and there are provisions to support residents comfortably at the end of their lives.

The home benefits from an open and inclusive culture led by an engaged registered manager who fosters strong teamwork and communication. Quality checks are regularly performed, legal display requirements are met, and the service works closely with external agencies to ensure coordinated care.