Cossins House Care Home

This CQC inspection report for Cossins House Care Home provides an overview of the service's performance across key areas of care. The inspection, conducted in April 2022, aimed to assess the safety, effectiveness, caring nature, responsiveness, and leadership of the home. Overall, the report found the service to be good, with a focus on person-centred care and a commitment to safeguarding residents.

On safety, the home demonstrates strong practices with staff understanding safeguarding responsibilities and knowing how to report concerns. Medicines are managed safely, and the environment is kept clean and hygienic, with effective infection prevention measures in place. Safe recruitment practices are followed, and there are sufficient staff to meet residents' needs, with timely responses to call bells.

In terms of how effective the care is, residents' needs are assessed and planned for, with care provided in line with national guidance. Staff receive good induction and ongoing training, ensuring they are knowledgeable and skilled. Residents are supported to eat and drink well, and the home works effectively with other healthcare professionals to ensure timely and appropriate care. A minor area for development noted was the limited signage around the home, which could be improved to assist residents with dementia in navigating the environment.

The caring aspect of the service is highlighted by residents describing a friendly and welcoming atmosphere, with positive relationships developed with staff. Staff are observed to be kind, compassionate, and respectful, treating residents with dignity. Residents feel well-supported and involved in their care, with staff actively engaging in positive interactions.

Regarding responsiveness, the service ensures people have maximum choice and control over their lives, supporting them in the least restrictive way possible. Residents are supported to maintain good health and access healthcare services when needed. The home provides person-centred care that is planned and reviewed to meet individual needs.

Finally, on how well-led the service is, there is effective communication amongst the staff team, ensuring safe and effective care. Staff feel well-supported by their managers and colleagues, and feel valued. The management team has developed effective working relationships with other professionals and implements professional guidance effectively. Incidents are reported to the CQC and local authority where necessary, ensuring lessons are learned and adverse events are investigated.