Tiltwood

Tiltwood is a residential care home for up to 50 older people, including those living with dementia. This recent CQC inspection report reflects on the overall care and management of the home, assessing its performance across key areas to ensure residents receive a good quality of life and appropriate support. The report highlights areas of strength and also identifies specific points for further development to enhance the resident experience.

Regarding safety, the home is ensuring residents are protected from harm, with robust systems in place for safeguarding and risk management. Staff are well-trained and understand their responsibilities in keeping people safe, and incidents are now analysed effectively to prevent future risks. While generally well-staffed, there are ongoing efforts to better deploy staff during peak times and weekends.

In terms of how effective the care is, the report notes that while residents generally feel supported and staff are caring, there are areas for improvement. The physical environment's design and decoration could be more dementia-friendly, though plans are in place for updates. Some staff skills in managing complex needs and encouraging resident engagement vary, and further coaching is planned. The dining experience, while meeting dietary needs, could be more socially engaging.

The care provided at Tiltwood is described as caring, with residents feeling safe and well-supported by staff who know them well. Staff are committed to respecting residents' choices and supporting them in the least restrictive way possible, with policies in place to guide this practice.

The service is responsive to residents' needs, with systems in place to ensure pre-admission assessments are thorough. Residents receive support that respects their choices, and their health needs are assessed and regularly reviewed. While communication with some healthcare professionals is strong, there's a need to ensure all oral health support is documented.

Finally, the home is well-led, with improved governance systems that are continuously used for service enhancement. The management team is aware of areas requiring improvement and has already taken significant action. Staff recruitment processes are safe and thorough, and there is a commitment to continuous staff development and support.