Croft House Care Home

This report from the Care Quality Commission (CQC) details an inspection of Croft House Care Home, focusing on infection prevention and control measures. The inspection was conducted to ensure the home is meeting regulatory requirements, particularly in light of the ongoing pandemic. It provides an overview of how the home is managing safety and hygiene to protect its residents and staff. The findings highlight the home's efforts in various areas critical to providing a secure and well-managed environment for those receiving care.

Regarding safety, the home has implemented robust measures to prevent the spread of infections, ensuring visitors are protected and social distancing rules are adhered to. They are managing the admission of new residents safely and are utilising personal protective equipment (PPE) effectively. The service also ensures access to testing for residents and staff, and maintains up-to-date infection prevention and control policies.

In terms of how effective the care is, the inspection focused on infection control, and the measures in place were found to be effective in preventing or managing potential outbreaks.

When considering how caring the service is, the report acknowledges the importance of maintaining connections, noting that residents were supported to stay in touch with friends and family through various communication methods.

In terms of how responsive the service is, the home is actively communicating with relatives, sending out weekly email updates to keep them informed about life within the service.

Finally, in assessing how well-led the service is, the report highlights clear signage throughout the premises to guide both staff and visitors, including important information on cleaning, social distancing, and COVID-19 testing. Designated staff have also taken on infection control champion roles, receiving additional training to disseminate best practices.