Redbond Lodge

This summary provides an overview of the CQC inspection of Redbond Lodge, which took place on 7 September 2017. The report highlights the home's overall performance across five key areas, offering insights into the quality of care and support provided to its residents. It details the improvements made since the previous inspection, particularly in staffing levels, and outlines the findings regarding safety, effectiveness, caring practices, responsiveness, and leadership.

On safety, the home has made significant improvements, now demonstrating robust recruitment processes and ensuring sufficient staff are deployed to meet residents' needs promptly and securely. Staff are well-trained in safeguarding and risk management, with clear protocols in place to protect residents. While medication management is safe, there's a recommendation to refine the recording system for topical creams.

In terms of how effective the care is, Redbond Lodge continues to provide a good service, with staff receiving comprehensive induction and ongoing development. The home operates within the Mental Capacity Act, ensuring residents' choices are respected and supported. Residents are well-nourished and have timely access to healthcare services, with staff vigilantly monitoring their well-being.

Regarding caring practices, the interactions between staff and residents are consistently kind and respectful, fostering a calm and relaxed atmosphere. Residents and their families are actively involved in care planning, including end-of-life care, ensuring individual preferences are paramount. Privacy and dignity are maintained, and efforts are made to facilitate continued relationships with loved ones.

The service is responsive to residents' individual needs and preferences. Care plans are detailed and regularly reviewed with resident and family involvement to ensure person-centred care. A wide range of activities, tailored to residents' interests, are offered, including a helpful initiative for short, engaging activities.

Finally, concerning how well-led the service is, the inspection found a positive and visible management team committed to teamwork and person-centred care. Effective quality assurance systems are in place, and the manager has built strong working relationships with external agencies to benefit residents. The home has responded positively to feedback, demonstrating a commitment to continuous improvement.