Deepdene Care Centre

This report from the Care Quality Commission (CQC) provides an overview of Deepdene Care Centre following an inspection. The CQC assesses care services across five key areas: Safe, Effective, Caring, Responsive, and Well-led. This particular inspection focused on ensuring improvements made since the previous review were sustained and to follow up on earlier concerns. The findings offer insights into the quality of care, the environment, and the management of the home, aiming to help families make informed decisions about residential care.

Regarding safety, the home has made significant progress. Risks to residents have been thoroughly identified and managed, with clear care plans in place. Staff are well-trained in safeguarding and emergency procedures, and the premises are maintained to a high standard of safety. Medicines are administered safely and stored correctly, and robust infection control measures are in place to protect residents and visitors.

On effectiveness, there is still some room for development. While care plans are generally well-assessed, some capacity assessments require more detailed information to fully reflect how decisions are made and communicated to individuals. Furthermore, staff would benefit from more regular formal supervisions to discuss their performance and training needs, although the management team is actively working to implement this.

The care provided is consistently described as compassionate. Residents feel respected and well-treated by staff, who are seen as kind and attentive to their needs. The home fosters a positive environment where people feel comfortable raising concerns, and staff are dedicated to supporting residents' emotional well-being.

In terms of responsiveness, the service has demonstrated a good ability to meet residents' needs. The home works effectively with external healthcare professionals to ensure timely and appropriate care, and pre-admission assessments are thorough to ensure suitability. Residents have access to choices in their daily lives, and their feedback is valued.

Finally, the service is well-led. The registered manager has a clear vision for the home and has implemented positive changes since their arrival, leading to noticeable improvements. Staff feel supported by management, and there is a culture of learning from incidents to prevent reoccurrence. The home collaborates effectively with external agencies.