Dickley Court

This report from the Care Quality Commission (CQC) provides an overview of Dickley Court, a service offering short breaks and respite for individuals with learning disabilities. The inspection, conducted in September 2019, assessed the service across five key areas: safety, effectiveness, care, responsiveness, and leadership. The report highlights that the service is developed in line with best practices to ensure residents can lead fulfilling lives with control and independence. Overall, the inspection found the service to be well-managed and effective in supporting its residents.

In terms of how safe the service is, residents reported feeling safe and secure, with staff knowledgeable and skilled in providing support. Robust systems are in place to manage health risks and protect people from abuse, including detailed personal emergency evacuation plans. The service also ensures safe medication management and has strong infection control procedures. A positive development since the last inspection is the improved recording of staff employment histories, demonstrating a commitment to safe recruitment.

Regarding the effectiveness of the care provided, Dickley Court excels in assessing and meeting diverse needs. Care plans are highly personalised, developed with input from healthcare professionals and reflecting individual life histories and preferences. Staff receive comprehensive training and support, with opportunities for further development, contributing to a motivated and skilled team. The service also works effectively with external agencies to ensure consistent and timely care for residents.

The caring aspect of the service is strongly evident, with residents and relatives consistently reporting positive relationships with staff. There is a calm and respectful atmosphere where individual needs, preferences, and beliefs are consistently honoured. Staff are proactive in encouraging independence and involving residents in decision-making, demonstrating a compassionate approach that fosters dignity and respect.

In terms of how responsive the service is, care plans are meticulously person-centred, planning support around residents' choices and preferences. The service actively gathers feedback from residents and families, using this information to drive improvements. The team demonstrates a strong understanding of individual communication methods and has systems in place to support residents in expressing their views effectively.

Finally, the service is well-led, with experienced and competent leadership. The registered manager has a clear vision and actively works to enhance the well-being of residents and staff. There are effective systems for monitoring quality and safety, and the management team demonstrates a strong understanding of their regulatory responsibilities. The service consistently applies best practice guidance, promoting choice, control, and independence for all residents.