Easterlea

Choosing a care home for an elderly relative is a significant decision, and official inspection reports provide valuable insights into daily operations and standards. This summary looks at Easterlea Rest Home in Waterlooville, which provides accommodation, personal care, and support for up to 17 older people. An unannounced inspection took place in January 2021 specifically to examine infection control and prevention measures following concerns raised with the Care Quality Commission.

Regarding safety, the home implemented structured procedures for visiting, such as temperature checks, PPE provision, and designated window visiting areas, while also proactively suspending indoor visits after listening to relatives' concerns, except for end-of-life care. Both residents and staff underwent routine COVID-19 testing, and new admissions were safely managed through prior testing, isolation upon arrival, and re-testing.

Staff received proper infection control training, supported by clear informational posters displayed throughout the building.

Residents maintained regular contact with their loved ones through telephone calls and Skype.

The management team listened closely to feedback from families and residents when making important decisions, such as adjusting visiting policies based on relative concerns and weekly risk assessments.

The premises were maintained in a clean and uncluttered state, featuring detailed cleaning schedules with a rolling programme focused on high-touch surfaces like door handles and light switches, supported by an adequate supply and proper disposal of personal protective equipment.