Eastfield

Eastfield is a care home providing residential and dementia care for up to 43 older people. This report from the Care Quality Commission (CQC) details the findings of an inspection conducted in April 2018. The inspection found that the home continues to provide a good standard of care across all key areas, maintaining its previous rating. The report highlights that staff are committed to ensuring residents feel safe and are protected from harm, with robust systems in place for risk assessment and safeguarding.

On safety, residents reported feeling secure with the staff, who are well-trained and follow policies to protect people from abuse. Risks to individuals and the environment are consistently assessed and managed, and infection control measures are effective. There are sufficient staff employed, recruited safely, and medication is administered securely.

In terms of how effective the care is, residents enjoy a varied and appealing diet, with specific dietary needs catered for. Staff work collaboratively with healthcare professionals to ensure residents' health is maintained, and detailed assessments are conducted for new residents. The home uses technology to improve care delivery and communication, and staff receive regular support and training to enhance their skills.

Regarding caring practices, staff are consistently described as kind and compassionate, treating residents with dignity and respect. They are attentive to residents' emotional needs, offering reassurance and support. Care plans are personalised, reflecting residents' individual preferences and life histories, and residents are encouraged to maintain strong connections with their families and friends.

In terms of responsiveness, staff are noted for being attentive to residents' needs, with requests being actioned promptly. Care plans are personalised and regularly reviewed, ensuring they accurately reflect current needs. The home actively promotes residents' individual cultural and religious beliefs, and communication with families is a strong point, with timely notification of any concerns.

Finally, the home is well-led, with a registered manager who understands their responsibilities and is supported by a dedicated team. There are effective systems in place for monitoring the quality of care, including regular audits and checks. The service fosters an open and transparent environment, and feedback from residents and their families is actively sought and acted upon, demonstrating a commitment to continuous improvement.