Edensor Care Centre (Diagrama Healthcare)

This report from the Care Quality Commission (CQC) provides an overview of Edensor Care Centre following an inspection. It details how the service is performing across five key areas, assessing the quality of care and support provided to residents. The inspection aimed to understand the resident experience and identify areas of good practice and opportunities for improvement within the home.

On safety, staff demonstrate a strong understanding of protecting residents from abuse, with robust policies in place. Risks to residents' health and well-being are well understood and managed, and the environment is consistently checked to ensure it remains safe. Medicines are managed competently by nursing staff, including regular audits.

In terms of how effective the care is, residents are supported to make choices about their daily lives, and care is delivered in line with current best practices and guidance. Staff receive comprehensive training, including a specialised approach to person-centred dementia care, and the home collaborates effectively with external healthcare professionals.

The service is noted for being exceptionally caring, with staff frequently going above and beyond to ensure both residents and their loved ones feel genuinely supported. Dignity and privacy are respected in all care practices, and innovative approaches, such as Montessori care principles, are actively employed to enhance residents' quality of life.

Regarding responsiveness, the home has made significant improvements, particularly in areas identified at previous inspections. The registered manager and clinical leaders have been proactive in implementing development plans to further enhance residents' lives. The service maintains open communication with healthcare professionals, consistently seeking ways to improve the care provided.

In terms of leadership, the service is described as well-led, with managers being visible and approachable to residents and their families. Systems are in place for quality monitoring, and the management team, alongside the provider and clinical leaders, ensure good oversight of the home's operations. Residents and their families have confidence that concerns raised will be acted upon promptly.